I know people here don't like multiplayer/social gaming so I don't expect many here to agree with this, but in the wider public I feel like this will be one of the main reasons for people to get PS5 regardless of all the other issues. Next gen Xbox has the better designed hardware, better services, better communication. Sony on the other hand has been stumbling by giving out misleading and confused messaging, massively increasing prices of their games and this latest party update shows how clueless they are when it comes to system software. It's actually a pisstake. No doubt the common "but it's all about the games!!" argument will be presented but no it's not just about the exclusives. Most people play 3rd party games which are all gonna be multiplatform, and so those other previously mentioned things come to the fore. For me now this is the only reason I'm stuck with PS5 for next gen - I already have my games/progress on PS4, and more importantly the people I know are embedded well into Playstation and there's like 0% chance they'll all switch.